Support

Terms & Conditions

Introduction

Welcome to mixa. These Terms & Conditions (the "Terms") govern your access to and use of the mixa website, mobile applications and related services (together, the "Platform"). mixa is owned and operated by Mixa FZE LLC, registered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, registration number 4431542.01. By creating an account or otherwise using the Platform you agree to these Terms and to our Privacy Policy at mixa.global/privacy-policies. If you do not agree, do not use the Platform.

These Terms are written for Shoppers - the users who build a shop on mixa and share product links. Brands that integrate their catalogues with the Platform are covered by a separate written agreement, not by these Terms.

Definitions

"Platform" means the mixa website and applications.

"Shopper" means a user who holds a mixa account, builds a shop and shares product links or a storefront.

"Brand" means a merchant whose catalogue is integrated with the Platform.

"Brand Site" means the Brand's own website or app, where purchases are completed.

"Product Data" means the product information, images, prices, availability and related material supplied to us by Brands.

"Shopper Content" means any photo, video, text or other material you upload or share through the Platform.

"Visitor" means a person who follows one of your links.

"Qualifying Sale" means a purchase made on a Brand Site that the Brand attributes to your link and confirms to us.

"Commission" means the amount payable to you on a Qualifying Sale.

What mixa is, and what it is not

mixa is a discovery and attribution platform. Brands integrate their catalogues with us so that their Product Data and the related performance analytics appear on the Platform, and so that Shoppers can select products, build a shop and share links to them.

mixa does not sell products. We do not own, hold, stock, price, package, ship or deliver any product, and we do not take payment for any product.

Every purchase is completed on the Brand Site. When a Visitor selects a product from one of your links, they are taken to the Brand Site to complete the purchase there. The contract of sale is between the Visitor and the Brand.

Pricing, payment, taxes and duties, shipping and delivery, cancellation, returns, refunds, exchanges, warranties, product safety and after-sales support are governed entirely by that Brand's own terms and policies and are the Brand's responsibility. mixa is not a party to the sale, is not the seller or the merchant of record, and carries no responsibility for any of those matters.

mixa is not your agent and is not the Brand's agent. These Terms do not create an agency, partnership, employment relationship or joint venture between you and mixa, and they do not create any contract between you and any Brand. If you agree a separate arrangement with a Brand - a paid campaign, a gifting arrangement or anything else - that arrangement is between you and the Brand alone; mixa is not a party to it and has no obligation under it.

Product Data

Product Data is supplied by Brands through the integration and may change at any time. Prices, availability, discounts and descriptions shown on the Platform may differ from those on the Brand Site, and the Brand Site always prevails. We take reasonable care with the integration, but we do not verify Product Data, we do not warrant that it is accurate, complete or current, and we are not responsible for a Brand's claims about its own products.

Eligibility

You may browse the Platform if you meet the minimum age stated in the App Store and Google Play listings for the mixa app. You must be at least 18 years old to hold a Shopper account, build a shop or receive a payout. We may ask you to verify your identity and age at any time, and may withhold a payout until you do.

Your Account

When you create an account you confirm that the information you provide is accurate and complete, and you agree to keep it up to date.

You are responsible for keeping your login credentials confidential and for all activity carried out through your account. Notify us at hello@mixa.global as soon as you suspect unauthorised access.

Your account is personal to you and may not be sold, shared or transferred, and you may hold only one Shopper account unless we agree otherwise in writing.

Your Shop and Your Links

Subject to these Terms, we grant you a limited, non-exclusive, revocable and non-transferable licence to build a shop from the integrated catalogue and to share mixa links and storefronts on your own channels for as long as your account is active.

You must not: alter a mixa link so that attribution is stripped, cloaked or redirected; alter or misstate a price, a discount or a product claim; present yourself as an employee, agent or official representative of mixa or of any Brand; make a claim about a product that goes beyond the Brand's own published material; or use Brand names, logos or Product Data other than to promote products through your mixa links. Brand assets are made available to you for that purpose only, and any Brand may ask you to withdraw them.

Commission, Attribution and Payouts

You earn Commission on Qualifying Sales at the rate shown in your dashboard. Rates are set per Brand and may change; a change applies to sales made after it takes effect.

Attribution depends on the Brand's own tracking and on the attribution window that Brand applies. A sale is attributed to you only if the Brand's system records it and reports it to us. Figures shown in your dashboard before a Brand confirms them are estimates and may go up or down.

A sale becomes payable once the Brand has confirmed it and any return, cancellation or dispute window the Brand applies has closed. We may reverse or adjust Commission where an order is cancelled, returned, refunded, charged back, left unpaid or found to be fraudulent, and where a reversal occurs after payout we may deduct it from a future payout.

We pay Commission [after we have received the corresponding amount from the Brand - confirm], in AED currency, once your confirmed balance reaches 1000 AED, on a [payout schedule] basis, to the payout method you have registered and we have verified. You are responsible for the accuracy of your payout details, and we are not responsible for a payment sent to details you supplied incorrectly. Payment provider fees and currency conversion costs may apply.

You act as an independent contractor. You are responsible for your own taxes and social contributions, and for holding any licence or permit your country requires for paid promotional activity. Nothing in these Terms guarantees any level of earnings, that any Brand will remain on the Platform, or that any link will keep working.

Shopper Content and the Licence You Grant Us

You keep ownership of your Shopper Content. By posting it on or through the Platform you grant Mixa FZE LLC a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt for format, display and distribute that content for the purpose of operating, promoting and marketing the Platform, including on mixa's own channels and in mixa's marketing. The licence lasts while your content is on the Platform and for [x] months afterwards in respect of material already in circulation.

You confirm that you own your Shopper Content or hold the rights to it, that it infringes no one's rights, and that any person appearing in it has consented. We may remove Shopper Content that breaches these Terms.

Disclosure and Local Rules

You must clearly disclose that your links are commercial and that you may earn a commission, in the language of your audience and in a way that is visible without expanding a caption. You must comply with the advertising, disclosure, influencer-licensing and consumer-protection rules of the country you are in and of the country you address; in the UAE and Saudi Arabia these include licensing requirements for paid promotional activity. Meeting those requirements is your responsibility, not ours.

Acceptable Use

You agree not to: break any applicable law; impersonate another person or misrepresent your connection with anyone; upload harmful content or malicious software; attempt to gain unauthorised access to our systems or to another user's account; disrupt or interfere with the operation of the Platform; scrape, copy or resell Product Data or analytics; or use the Platform to promote unlawful goods, counterfeit or replica products, or unapproved health, medical or financial claims.

You must not generate traffic or sales artificially. That includes buying through your own links for your own benefit where we have not allowed it, incentivised or automated clicks, bots, cookie stuffing, misleading or spam distribution, and any other method of creating attribution that does not come from a genuine Visitor. Commission earned in these ways is void and may be reversed.

Reporting, Moderation and Takedown

If you believe content on the Platform is unlawful, infringes your rights or breaches these Terms, report it to hello@mixa.global with a description of the content, where it appears and the basis of your complaint. We review reports and may remove content, disable a link or suspend an account. We aim to acknowledge a report within [x] business days. Where we remove your content or disable your link we will tell you why unless the law prevents us, and you may respond to hello@mixa.global.

Intellectual Property

The Platform itself, and all content, software, branding, trademarks, logos, graphics and materials we provide through it, are owned by or licensed to Mixa FZE LLC. You may not reproduce, distribute, modify or create derivative works from them without our prior written permission. This permission does not apply to Shopper Content, which remains owned by the Shopper, or to Brand materials, which remain owned by the Brand.

Brand Sites, Third-Party Services and App Stores

The Platform links to Brand Sites and may integrate with third-party services such as social networks, analytics providers and payout providers. When you or a Visitor follows a link to a Brand Site, you leave the Platform. Those sites and services are controlled by others and are governed by their own terms and privacy policies. We are not responsible for their content, their practices or their availability, or for anything that you or a Visitor does there.

If you downloaded the mixa app from the Apple App Store, these Terms are between you and Mixa FZE LLC and not with Apple.

Privacy and Data Protection

We process personal data in accordance with our Privacy Policy at mixa.global/privacy-policies and with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Any audience or performance data we make available to you is provided so that you can manage your own activity on the Platform; you may not use it to identify individual buyers, sell it, or share it outside the Platform.

Disclaimers

The Platform is provided on an as-is and as-available basis. We do not warrant that it will be uninterrupted, secure or error-free, that tracking will capture every sale, or that any defect will be corrected. We give no warranty of any kind about the products shown on the Platform, about any Brand, or about anything that happens on a Brand Site. Nothing in this section excludes any right that cannot be excluded under UAE law.

Limitation of Liability

To the maximum extent permitted by law, Mixa FZE LLC is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated commission, arising from your use of the Platform. We are not liable for any act or omission of a Brand, for any product, or for any order, payment, delivery, return or refund handled on a Brand Site.

Our total liability to you in connection with these Terms is limited to the greater of the Commission we paid you in the [12] months before the event giving rise to the claim and [AED x]. Nothing here limits liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot be limited under UAE law.

Indemnity

You agree to indemnify Mixa FZE LLC against any claim, loss, liability or reasonable cost arising from your breach of these Terms, your misuse of the Platform, your Shopper Content, the claims you make about a product, or your failure to comply with advertising disclosure or licensing requirements. We will tell you promptly of any such claim and will not settle it without consulting you.

Suspension and Termination

You may close your account or stop using the Platform at any time. We may suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if your activity risks harm to mixa, to a Brand or to other users. Except where a breach is serious or the law requires immediate action, we will give you notice and an opportunity to respond, and you may appeal to hello@mixa.global.

When your account closes, your links stop working and your licence to use Brand assets ends. Commission already confirmed and payable is paid at the next scheduled payout, subject to the reversal rules in section 8. Commission attributed to activity that breached these Terms is not payable. The licence granted in section 9 continues as described there. [Confirm: treatment of an unconfirmed balance at termination.]

Changes to These Terms

We may update these Terms from time to time. For material changes we will give at least [30] days' notice by email or in-app notice before they take effect, and we will update the "last updated" date at the top of the page. Changes do not apply retrospectively to Commission already confirmed. If you do not accept a change, you may close your account before it takes effect.

Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates. If a dispute arises, please contact us first at hello@mixa.global so that we can try to resolve it directly. Any dispute that cannot be resolved will be submitted to the exclusive jurisdiction of [the courts of Sharjah / to be confirmed by counsel].

General

If any provision of these Terms is found unenforceable, the rest remains in force. You may not assign your rights under these Terms without our consent; we may assign ours in connection with a reorganisation or sale of the business. Neither party is liable for a failure caused by events beyond its reasonable control. A delay in enforcing a right is not a waiver of it. These Terms, together with the Privacy Policy and any programme rules we publish, are the entire agreement between you and us about the Platform. These Terms are published in English and Arabic; if the two conflict, the [ ] version prevails. We send notices to the email address registered on your account.

Contact

Mixa FZE LLC

Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Email: hello@mixa.global