Support

Privacy Policy

Introduction

Welcome to mixa.

This Privacy Policy explains how mixa collects, uses, stores, shares and protects your information when you use our website, our mobile applications and our related services.

mixa is a product owned and operated by Mixa FZE LLC, which is the data controller responsible for your personal information.

Company: Mixa FZE LLC

Registered Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Licence Number: 4431542.01

Privacy contact: hello@mixa.global

By using mixa, you agree to the practices described in this Privacy Policy.

Who This Policy Covers

This policy applies to everyone who uses mixa:

Shoppers, who browse, save and buy through the app and website.

Creators, who publish collections and earn commission through the platform.

Where a rule applies to only one of these groups, we say so. Creators should also read the Creator Terms, which cover payouts and tax information.

Information We Collect

a. Information you give us

Name

Email address

Phone number

Profile information, including your photo, bio and preferences

Account credentials. Passwords are stored in hashed form and cannot be read by mixa staff.

Shipping and billing address

Content you post, save or share on the platform

Messages you send to our support team

b. Information we collect automatically

Device information, including model, operating system and app version

IP address and approximate location derived from it

Browser type and settings

Mobile advertising identifiers, where you have allowed tracking

Usage analytics, including screens viewed, items saved and links tapped

Cookies and similar technologies

c. Information about your activity on mixa

Order and purchase history

Saved items, collections and wishlists

Payment status and transaction records. Card numbers are handled directly by our payment providers and are not stored by mixa.

For creators: performance data, commission earned and payout records

d. Information from connected platforms

If you connect a third-party account, we receive the information you authorise that platform to share with us. This is described in section 6.

How We Use Your Information

We use your information to:

Create and manage your account

Provide our services, including processing and delivering orders

Calculate and pay creator commission

Improve the user experience and develop new features

Personalise the content, products and creators shown to you

Process support requests

Send important service updates

Detect fraud, prevent abuse and maintain security

Comply with applicable laws and regulations

You can turn off personalised recommendations in your account settings. We do not use automated decision-making that produces legal effects for you.

Our Legal Basis

Where the law requires us to have a legal basis for using your information, we rely on:

Performing our contract with you, to run your account and complete your orders

Your consent, for marketing messages, optional tracking and connected platforms

Our legitimate interests, for security, fraud prevention and improving the service

Legal obligations, for tax, accounting and regulatory records

You can withdraw consent at any time. This does not affect anything we did before you withdrew it.

If you connect a third-party platform such as Instagram, TikTok, YouTube or Snapchat, we receive the information you authorise that platform to share with mixa. This usually includes your handle, profile details and public performance metrics.

We do not receive your password for those platforms, and we cannot post on your behalf unless you specifically allow it.

You can disconnect a platform at any time in your account settings. Your use of these integrations is also subject to the privacy policy of the platform concerned.

Cookies, Similar Technologies and Mobile Identifiers

On our website we use cookies and similar technologies to:

Keep you signed in

Remember your preferences

Improve website functionality

Analyse website usage

Enhance performance

You can disable cookies through your browser settings, although some features may not work properly.

In our mobile apps we use software development kits and device identifiers for the same purposes. On iOS, you choose whether to allow tracking when the app asks you. On Android, you can reset or limit your advertising ID in your device settings. You can change these choices at any time.

We do not sell your personal information.

We may share information with:

Trusted service providers who work on our behalf under contract

Cloud hosting providers

Analytics providers

Payment and payout providers

Delivery and logistics partners, where an order needs to be fulfilled

Brands and merchants, limited to what is needed to complete and support your order

Legal authorities, when required by law

A buyer or successor, if the business is sold or restructured

Every provider is bound by contract to protect your information and to use it only for the purpose we gave it to them for.

Data Security

We implement reasonable organisational, technical and administrative measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These include encryption in transit, access controls and regular review of our systems.

No method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.

If a data breach affects your personal information, we will notify you and the relevant authority without undue delay, as required by applicable law.

Data Retention

We keep your information only for as long as we need it to:

Provide our services

Meet legal, tax and accounting obligations

Resolve disputes

Enforce our agreements

As a guide:

Account and profile data is deleted or anonymised within 30 days of a confirmed deletion request.

Order and payment records are kept for the period required by UAE accounting and tax law.

Support messages are kept for 24 months.

Analytics data is anonymised after 26 months.

After a deletion request, we keep only the records the law requires us to keep.

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal information

Correct inaccurate information

Delete your account and data

Restrict or object to certain processing

Request a copy of your data in a portable format

Withdraw consent where applicable

How to delete your account:

In the app: Settings > Account > Delete Account

On the web: [deletion request URL]

Or email hello@mixa.global

We will respond to any request within 30 days. We may ask you to confirm your identity before we act on a request.

If you are not satisfied with how we handled your request, please contact us first at hello@mixa.global. You may also lodge a complaint with the data protection authority in your country.

Children's Privacy

mixa is not intended for children under 16. We do not knowingly collect personal information from children under this age.

If you believe a child has given us personal information, contact hello@mixa.global and we will delete it.

International Data Transfers

Because mixa operates internationally, your information may be transferred to and processed in countries other than your own, including the United Arab Emirates.

When we transfer personal information out of the country where it was collected, we use appropriate safeguards, such as standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any update will be posted on this page with a revised 'Last Updated' date and a short note describing what changed. If a change materially affects your rights, we will tell you in the app or by email before it takes effect.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Mixa FZE LLC

Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Email: hello@mixa.global